Solution Assurance
Get dedicated support, training and 24/7 customer service with Forpoint Solutions
What is Solution Assurance?
Our Solution Assurance program provides access to our dedicated support and solution consultants located in Sydney and Melbourne. Get help and support when you need it most and be assured that we never outsource or support, so you’ll always speak to someone who knows your account and understands your needs.
Solution Support
Unlimited Access to Dedicated Support from our local support desk via, phone, email and chat.
Solution Success
Critical Support with familiar consultants and support who know your account and needs.
Vendor Support Escalation
Performance & Optimisation assessments & regular health checks.
Forpoint Solutions is commited to providing the highest quality support to it’s customers.
Solution Support
Unlimited access to dedicated and available support
desk consultants to provide a quick response to your
initial requests. “Support Incident” means a problem
or error message encountered while using the
Covered Application(s).
• Familiar first point of contact for your
systems administrators.
• Product documentation and knowledge base.
• Bugs or issues with the platform service –
is something working as intended or is it a bug?
• “How To” questions.
• Troubleshooting and issue identification –
is it working “as intended”?
• eLearning platforms guidance.
• Support check-up calls quarterly.
Solution Success
It is critical that your business solutions remain
relevant, aligned to your business requirements
and processes. Our services ensure that you are
maximising your solution investment:
• Escalation and access to solution consultants
who are familiar with your solution.
• Biannual solution review meeting to measure
effectiveness, user adoption and identify
opportunities for further improvements.
• Subscription Renewal review.
• Product Release update and highlights.
• Training Services (4hrs) on any supported
application module.
• Annual Administrator Health check (2hrs)
to review your configuration and housekeeping.
Vendor Escalation
In addition to the committed support as part of your
subscription agreement with the vendor, we can
assist you further with escalation and resolution.
• Performance Investigations.
• Ensure that the software is working optimally
for your expanded usage post initial project.
• Get the optimum experience from the solution
you have implemented.
Popular Solution Assurance Questions
Have Questions? Look below for popular questions, or speak to our team for a free initial consultation
Why Do I Need Solution Assurance?
Think of Forpoint’s Solution Assurance as the additional layer of insurance when implementing, using and managing long term, your tailored solution. Cloud software has many built-in security features already, however, responsive support can be limited when you have additional team member coming on board that need training, if you have a question or something goes wrong.
With Solution Assurance, the Forpoint Team can assess quickly, act fast and have the issue resolved with an expert team on hand.
How Much Does It Cost?
Pricing is determined on a sliding scale – because our solutions are tailored, so too does the pricing depending on how much support you’ll require.
What Support Do I recieve Without Solutions Assurance?
Our support team is of course here to support you throughout your transformation journey and beyond. Support services vary and are priced on a hourly rate depending on need.
Is There An Additional Contract?
Our solution assurance product can be purchased on an annual basis and is renewed yearly.
Why Choose Forpoint for your finance transformation?
It's important to have an experienced team by your side through these complex projects. We've helped hundreds of clients succeed with guidance, implementation & support.
Local Support
Forpoint have a local support team to guide and implement your transformation
Our Experience
We've helped hundreds of companies transform their finance function.
Trusted Advice
We choose to partner with a range of software so we can tailor your perfect solution.
Value & Flexibility
Sensible rates on projects, ad-hoc or prepaid services which deliver great value and flexibility in all assignments.
“The implementation of Workday has gone extremely well. It was one of the best implementations of software I have observed. Well done to you and your team!"
“Racing NSW are fortunate to have such a great business partner who is professional, dedicated, and efficient in their work. We have, and will continue to recommend your service to other companies and contacts."
“The Forpoint team were fantastic in assisting us to find solutions to ensure that the processes that we wanted to implement met our needs. The Forpoint team were able to achieve this with us throughout implementation, and we now have a system that works beautifully for us."
"The support we’ve received from Forpoint Solutions has been excellent. They’ve guided us throughout the entire process, from helping us identify the right solution for our needs, to implementing Sage intact and ensuring Weston Energy gets the most out of the solution."
"You and the team were amazing yesterday. I just wanted to let you know I greatly appreciated the support and rectification."
"When we were building the interface between BlackLine and SunSystems, it was highly beneficial that Forpoint understood the construct of our company, how these reconciliations needed to be put together from a BlackLine perspective, and why we were constructing reconciliations the way we were. Forpoint’s help was invaluable."
"I was happy with the journey from start to finish...Forpoint was a really good partner for us—very patient and responsive. By working side by side with Forpoint, we were able to finalise the whole implementation quickly, meeting our expectations in terms of timeline. I look forward to working with Forpoint again to further improvements in phase two of our Transaction Matching roll-out."
“We work with Forpoint as a partner for multiple products, we have a pretty good and close relationship with them. We find them to be very knowledgeable and capable and have always had successful implementations and actually developed benefits beyond what we thought they would."
“From the very beginning, Michael and Paul from Forpoint were fantastic to deal with and very orgainised. They made themselves very available to us when questions arose, and that led to us having a really successful project."
